Expired password

If you forget to change your password for 90 days, then your user account will be deactivated for security reasons.

Important:

  1. It doesn't mean that your data, analysis results or any settings would be deleted. It just has been deactivated into the purpose of nobody can reach it.
  2. Currently, you couldn't reset your password or log in to the platform without creating a new one.

How to re-activate your user and change your password?

  1. You have to use the 'Reset password' button to create a temporary password.
  2. Please write your e-mail address and click on 'reset password'.
  3. We will reactivate your account and send you a temporary password.
  4. Check your e-mail and use the temporary password to log in. 
  5. After you entered to the platform, please change your password
  6. Then enter the temporary password and your new one into the corresponding fields.

Note: Please for the next time don't forget to change your password within 90 days.


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