If you forget to change your password for 90 days, then your user account will be deactivated for security reasons. Note that we will send you reminders via email so you can change your password before deactivating the account. These e-mails will be sent 30 days, 14 days, 7 days and 1 day before the system locks your account.
Important:
- It doesn't mean that your data, analysis results or any settings would be deleted. It just has been deactivated so that no one can access it.
- Currently, you couldn't reset your password or log in to the platform without creating a new one.
How to re-activate your user and change your password?
- Click on the 'Reset password' link in the login page.
- Enter your e-mail address and click on 'reset password'.
- We will send an email with a link so you can change your password.
Note: For the next time, please remember to change your password within 90 days.
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